Terms and Conditions

1. About QQTOUR and How to Contact Us

QQTOUR is a website and mobile application (the “Site”) operated by QQ Internationer.LTD, a limited liability company located at 2-63-1 Higashi Ikebukuro, Palace 904, Toshima-ku, Tokyo. We are a global online and offline travel agency (Travel Agency Registration Number: Tokyo3-7525).
To contact us, please send an email or call our customer service team (our email address and hotline can be found at the bottom of our homepage). You may also use our 24-hour online chat service available on our website.

2. About These Terms

By using our services, you confirm that you agree to comply with these terms. If you have any questions about these terms, please contact us using the details in Section 1. If you do not agree to these terms, please do not use our website or make bookings through us.
We may revise these terms from time to time. The date of the last update will be indicated at the top of these terms, and any revisions will take effect immediately upon posting. Each time you wish to use our website, please check the latest terms to ensure you understand the terms that apply at that time.

3. Website Usage Rules

1) Site Updates
We may update, suspend, or withdraw our website from time to time to reflect changes in our services, customer needs, and business priorities. Our website is provided free of charge and its availability depends on the internet and your device. You fully understand and agree that we are not responsible for any losses you may incur if our website becomes inaccessible due to events, circumstances, or reasons beyond our reasonable control (including but not limited to internet, system, or device instability, computer viruses, and hacking attacks).

2) Account Information
You must ensure that all account information you provide is true, accurate, current, and complete. If we reasonably believe you have failed to comply with any terms, we reserve the right to disable any user identification code or password.

3) Website Content
We are the owner or licensee of all patents, copyrights, trademarks, business names and domain names, design rights, computer software rights, database rights, and all other intellectual property rights (whether registered or not) on this website. All such rights are reserved. You may not use any part of the content on our website for commercial purposes without our permission.

4) Website Security
You must not use our website or services in any way that violates applicable local, national, or international laws or regulations. For example, you must not knowingly transmit any data, send or upload any material that contains viruses, trojans, worms, time-bombs, keystroke loggers, spyware, adware, or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware. You may only use our website for lawful purposes.

5) Third-Party Website Links
If our website contains links to other websites and resources provided by third parties, these links are provided for your reference only. We have no control over the content of those websites or resources. You access them at your own risk.

4. Bookings

You confirm that all information you provide at the time of booking (such as vehicle type, name, identification details, contact information, payment information, and dates) is accurate and complete. If you provide incorrect information, you may contact QQTOUR customer service as soon as possible. We will assist you in attempting to change your booking information, but we cannot guarantee that the supplier will allow such changes, especially if the change involves identity information.

5. Payment

You pay according to the booking process. If you have any questions, please contact us using the information in Section 1. You acknowledge that when you pay for travel products (for example, when you check in at a hotel), the exchange rate may change between the time of booking and the time of payment, as exchange rates are calculated in real time. We take the security of your personal and payment information very seriously and have implemented robust measures to ensure your information is safe.

6. Service Guarantee

Please visit our website for information about our service guarantees.

1. Complaints
   If you have any questions or complaints regarding our website or booking services, please contact us using the details provided in Section 1 of these terms.
2. Language
   In the event of any inconsistency between versions, the English version shall prevail.
3. General Provisions
   No person other than you and us has any right to enforce any of the terms set out herein. If any part of these terms is found to be unlawful by any court or relevant authority, the remaining terms will remain in full effect. Even if we delay in enforcing these terms, we may still take action against you at a later date.

Updated on March 16, 2025