Privacy Policy

QQTOUR (QQ International.LTD,) attaches great importance to protecting your privacy and personal information. Through this Privacy Policy, QQTOUR explains how we handle your personal information when providing you with products or services, as well as how we offer you means to access, update, delete, and protect this information. 

QQTOUR and its mobile applications designate QQ International.LTD, a limited liability company located at Palace 904, 2-63-1 Higashi-Ikebukuro, Toshima-ku, Tokyo, as the data controller for any and all information provided or collected.

1. Scope of Application

This Privacy Policy applies to all QQTOUR-operated websites (including any affiliated sites), mobile applications, and other services. It does not apply to anonymous data that cannot be used in any way to identify you. QQTOUR is not responsible for the privacy policies or content of third-party websites.

2. About Your Personal Information and Its Use

1) How We Obtain Your Personal Information

QQTOUR collects and uses information you provide directly to us in order to deliver the services you request, such as your name, gender, date of birth, mobile phone number, bank card number, etc. QQTOUR may also collect your personal information, including your dining preferences, departure date, check-in and check-out times, and your choices regarding other services (such as car rentals, attractions, guides, etc.), to tailor the best possible service for you.

QQTOUR may also automatically collect personal information such as device or software information, browsing history, content you share, your preference settings, and location information (including GPS or WiFi data). You can disable location services to prevent us from collecting your location information.

2) How We Use Your Personal Information

QQTOUR generally collects and uses your personal information for the following purposes:

• To provide products and services.
• To manage your account and provide you with useful features.
• To offer multilingual customer service and assist you when needed.
• To respond to and handle your questions or requests, and to send messages related to your bookings.
• To invite you to participate in market research to better understand your interests in our products, services, and website.
• To detect and prevent fraud and illegal activities, and to use your personal information for risk assessment and security purposes.
• To use your personal information for analysis so we can provide better services.
• For daily operations, such as booking management, customer verification, technical support, network maintenance, troubleshooting, internal administration, internal policies or procedures, and generating internal reports.
• To monitor your account, telephone conversations with our customer service staff, and your usage of our website or applications.
• For comments and feedback on our website or applications.
• To investigate any complaints made by you or others regarding our website, products, and services.
• To use your information to handle and resolve legal disputes, regulatory investigations, and compliance matters, to respond to requests from government or law enforcement agencies, or to enforce terms and conditions reasonably anticipated to be related to any services provided by QQTOUR.

3) How Your Personal Information Is Shared

We may share your booking information, account information, device information, and location information with our group affiliates and third parties (such as service providers, third-party vendors, financial institutions and third-party payment institutions, business partners, and affiliated companies within our group) to ensure the successful provision of services to you.

3.  Modifications to the Privacy Policy

QQTOUR will modify this Privacy Policy as necessary. Please understand that we may revise this Privacy Policy at times we deem appropriate. We will indicate the date of the most recent update, and the updated content will take effect from the date of publication. Without your explicit consent, QQTOUR will not reduce your rights under this Privacy Policy. Significant changes will be prominently posted, and you should regularly review this Privacy Policy to stay informed of our latest policies.

4.  How to Contact Us

If you have any questions about the Privacy Policy, please send an email or call our customer service team (our email address and hotline can be found at the bottom of the homepage).

Attachment: Account Deletion Agreement

Before confirming the deletion of your QQTOUR account, please be sure to read, understand, and agree to the following terms (If you disagree with any of the following during the reading of this agreement, please do not proceed with the account deletion):

1. Deleting your QQTOUR account will terminate the services we provide to you and may cause inconvenience to your after-sales rights. After the account deletion is completed, we will delete or anonymize your personal information.
2. The QQTOUR account you request to delete must be the account you registered in accordance with QQTOUR’s agreement and provided to you directly by QQTOUR. You must ensure you have the authority to request the deletion of the account and that this action does not infringe upon the legal rights of any third party. You will be solely responsible for any disputes arising from this.
3. You must follow the procedures and conditions specified by QQTOUR to delete your account. Before applying for account deletion, you must ensure the account is in normal status and that there are no incomplete QQTOUR services associated with the account at the time of the deletion request.
4. Once your QQTOUR account is terminated, it cannot be restored. You will not be able to continue using the account or retrieve any related content or information. You agree that once you submit the account deletion request, you will not ask QQTOUR to recover the account for any reason.