Q: How do I book a travel product online?
A: Choose your preferred itinerary, fill in traveler information, select date and number of people, complete payment, and you will receive an electronic confirmation.

Q: What payment methods are supported?
A: We support credit cards, PayPal, credit card within paypal and other secure payment methods.

Q: How long does booking confirmation take?
A: Usually confirmation email is sent immediately after payment, some customized products may require manual confirmation within 48 hours.

Q: What fees are included in the price?
A: Our price typically includes vehicle insurance, driver service fee, fuel fee, parking fee, and tolls.

Q: Can I get a refund if I cancel the order?
A: Cancellation policy varies by product; generally, full refund when cancelled 7 days in advance. Check order details for specific terms.

Q: Can I customize a private itinerary?
A: Yes, we offer customization services. Please contact customer service for specific requirements and quotes.

Q: Can the time spent at tourist attractions be adjusted?
A: Each itinerary page lists vehicle usage time; stop times and rest periods at attractions are flexible and self-managed.

Q: What documents do I need to prepare?
A: For international travel, valid passport and visas are required. Please carry your passport after arrival at the destination

Q: Are there any age restrictions?
A: Most itineraries have no specific restrictions for children or elderly; please arrange travel according to safety advisories.

Q: What clothing should I wear during travel?
A: Bring appropriate clothing based on the season and destination weather. It is best to avoid wearing revealing clothes when visiting temples.

Q: Will language be a barrier?
A: We offer multilingual support. For special language needs, please inform customer service in advance to arrange a guide (additional fee may apply).

Q: What is the luggage allowance per person?
A: Typically, one medium-sized luggage and one carry-on bag per person are recommended. Specific transport rules apply.

Q: Can I bring sports equipment or special items?
A: Please notify customer service in advance; some equipment may incur extra fees or restrictions.

Q: How do I change my booked itinerary?
A: After order confirmation, please contact customer service as soon as possible. Service fees may apply depending on the situation.

Q: What if I am late for the meeting point?
A: Please inform us promptly; we will coordinate accordingly though extra charges may apply.

Q: How can I contact you for reservations or inquiries before using the vehicle?

A: You can reach us via website phone or email during working hours Monday to Friday, 9:00–18:00.

Q: How can I contact you for support or inquiries after starting to use the vehicle?

A: We are available to be contacted anytime, 24 hours a day, 7 days a week.

Q: How can I contact someone in case of an emergency?

A:We provide 24-hour emergency contact numbers. Before departure, all travelers will receive tour guide, driver, and customer services contact number. In an emergency, please immediately use the designated phone numbers to contact us. We will assist in handling the situation and coordinating rescue efforts.

Q: Is Vehicle insurance included?
A: Yes, all our vehicles come with insurance coverage to protect against unexpected incidents.

Q: What safety preparations should I make before traveling?
A: We recommend travelers purchase travel insurance, assess their own health condition when selecting suitable itineraries, follow the safety instructions provided by guides, avoid high-risk activities, keep personal belongings secure, and stay informed about weather and health advisories

Q: Can you provide child seats?
A: Yes, please inform us in advance so we can arrange.

Q: How can I apply for assistance if I have mobility issues or disabilities?
A: Please inform us of your special needs in advance. We can arrange wheelchair services and other assistance to ensure your comfort and convenience during your trip.

Q: Are pets allowed?
A: Some routes allow pets, subject to prior application and compliance with rules.

Q: Can you help recommend special diets?
A: Yes, we support various dietary requirements including vegetarian and allergen-free meals. Please specify your needs when booking, and we can assist in recommending suitable options for our clients.

Q: Are third-party services on the website safe?
A: All partners are strictly vetted, but their service terms are managed independently. Please read their policies carefully.