Service Guarantee

The services provided by QQTOUR are fully guaranteed.

1. Green Plate Vehicles
   QQTOUR uses green plate vehicles. What are green plate vehicles? Green plate vehicles refer to vehicles specifically designated for commercial operations, with license plates featuring a green background and white characters. These vehicles must obtain legal operating qualifications issued by the Japanese government before engaging in passenger or transportation services. In addition, all vehicles are insured according to local regulations and undergo regular maintenance.

1. Van (or Bus) Downgrade
   If, upon arrival at the meeting point, you find that the van (or bus) provided is of a lower class than the one you booked, you can contact QQTOUR customer service as soon as possible. QQTOUR will assist you in coordinating and provide you with a van (or bus) of the same or higher class free of charge.
2. Transparent Pricing
   For detailed information about charter services, such as highway tolls, parking fees, overtime charges, etc., please refer to the website and app. QQTOUR offers transparent pricing with no hidden charges. QQTOUR guarantees the best prices.
3. Driver-Guide Service
   QQTOUR’s Chinese-speaking driver-guides all hold official guide licenses and have received professional training. They are able to communicate in English or Japanese. In addition to managing the itinerary, they are responsible for handling luggage and providing VIP-level service. QQTOUR strictly prohibits drunk driving and fatigued driving.